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Technical FAQs

What Browsers are Supported by Unifyer How do I Reset My Password? What Types of Images or Pictures are Supported by Unifyer? What is the File Size Limit on Uploading / Posting Media? What Happens when I Upload Images with a Transparent Background? Why is Uploading Media Slow from a Dell Notebook with Vista and a Broadcom Network Card? Why do I get a Blank, Black, Screen Displayed when Attempting to Navigate to the Unifyer Web Page? Why is the Error Message “Invalid User Name or Password” Displayed when I Open Unifyer from a Bookmark? Why Am I Unable to Find My Friend in the Friends, Search People Section? Why do Extra Records Appear when Using the Filter / Search Boxes? What Happens when I Delete / Remove a User? Why is my Profile / Group Picture Cutoff? Why do my Colors Look Inconsistent in Unifyer when I Save a Photoshop file? Why do I get a Red X or a Yellow Exclamation when I Upload media? Why am I Unable to View all of Unifyer Without Using Scroll Bars? Why Can’t I See any Picture for my Video? Why Can’t I Hear any Audio in my Video? I Uploaded a Video that has 2 Video Streams. Why do I Only See One Video? What Video Codecs are Supported by Unifyer? What Audio Codecs are supported by Unifyer? What Video File Types are supported by Unifyer?
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What Browsers are Supported by Unifyer

Unifyer requires Adobe Flash Player.  The following browsers are currently supported by Adobe:

See the Adobe page for the list of currently supported browsers.  http://www.adobe.com/products/flashplayer/systemreqs/

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How do I Reset My Password?

From the Login page, select Recover Your Password

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What Types of Images or Pictures are Supported by Unifyer?

The following image file types are supported by Unifyer (including the Super Widget):

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What is the File Size Limit on Uploading / Posting Media?

Each file uploaded can be no larger than 25 megabytes. If you are uploading media from an email post your file size can be no larger than 11 MB.

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What Happens when I Upload Images with a Transparent Background?

If a user uploads an image (PNG or GIF) with a transparent background then only the non-transparent portions of the image will be displayed in the Media Viewer. Because of this, it is recommended all images have a non-transparent background.

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Why is Uploading Media Slow from a Dell Notebook with Vista and a Broadcom Network Card?

If a user uploads any media to Unifyer through a broad-com network card in a Dell Vostro 1400 Notebook, running Vista, they may experience slow performance due to driver computability issues. Upgrade to SP1 of Vista elevates this issue.

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Why do I get a Blank, Black, Screen Displayed when Attempting to Navigate to the Unifyer Web Page?

This is due to using an outdated version of Adobe Flash Player. Please navigate  to here to update your Flash Player to the latest version to fix this issue.

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Why is the Error Message “Invalid User Name or Password” Displayed when I Open Unifyer from a Bookmark?

This is due to bookmarking the website / application after you have already logged in. Please navigate to the login page and then re-bookmark the website. This should prevent this issue from re-occurring.

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Why Am I Unable to Find My Friend in the Friends, Search People Section?

If you have already dragged the person from the Search People pane onto the tile then you will not find them in Search People. Select the next page of friends or try the Advanced Search for Friends by clicking Advanced.  Also check your requested section of your friends they might have already asked to be your friend.

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Why do Extra Records Appear when Using the Filter / Search Boxes?

Currently, the search / filter boxes are searching plain text and the html tags that surround them. Because of this, if a user searches on “font” or “bold” they may receive inaccurate search results.

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What Happens when I Delete / Remove a User?

Removing a user will delete all content (Articles, Announcements, Comments, News Feeds) they owned or created. Be sure to reassign ownership of any News Feeds or Groups prior to deletion of that user.

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Why is my Profile / Group Picture Cutoff?

Images that are taller than they are wide will have this effect. This is because Unifyer will take the center of the picture. A simple work-around is to create a new square shaped image with a program like Paint.Net(freeware). Setting the background to black is recommended. After creating the image copy the existing picture into the new image and save.

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Why do my Colors Look Inconsistent in Unifyer when I Save a Photoshop file?

One reason is “color space”. This is a feature of Photoshop and other advanced image manipulating programs. The short of it is that sRGB is the “color space” or color map which is balanced for most average quality monitors, and consequently best for Unifyer. The other common choice “Adobe RGB 1998″ which is better suited to high end monitors and printing. Uploaded media files may not retain original color profile in Unifyer unless you save the file for the web, and even then there may be some variations in color muting and saturation in Unifyer. Files uploaded into Unifyer should be saved with a sRGB color space for optimal display.

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Why do I get a Red X or a Yellow Exclamation when I Upload media?

This issue is typically caused when a video uploaded is encoded with a video or audio format that is not supported by Unifyer. See the full list of audio & video codecs supported at the bottom of this page.

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Why am I Unable to View all of Unifyer Without Using Scroll Bars?

First, maximize your browser window to fill the screen. If scroll bars persist, turn off any tool bars in your browser window to increase your viewing area. To optimally view Unifyer, please set your display screen resolution to 1024×768 or higher.

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Why Can’t I See any Picture for my Video?

This issue is typically caused when a video uploaded is encoded with a video format that is not supported by Unifyer. See the full list of audio & video codecs supported at the bottom of this page. Also some videos have black space at the beginning and the thumbnail created is black.

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Why Can’t I Hear any Audio in my Video?

This issue typically arises when an uploaded video uses an audio codec that is not supported by Unifyer. See the full list of audio & video codecs supported at the bottom of this page.

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I Uploaded a Video that has 2 Video Streams. Why do I Only See One Video?

Unifyer only supports video files that contain one video stream. See the full list of audio & video codecs supported at the bottom of this page.

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What Video Codecs are Supported by Unifyer?

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What Audio Codecs are supported by Unifyer?

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What Video File Types are supported by Unifyer?

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